FAQs - Your Questions Answered...
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How long does the performance last?
The running time for Enchantica is two hours including interval. Refreshments will be available before and during the interval. Please note the venue does not permit alcohol, smoking or vaping etc. anywhere within the grounds.
Can I drop my child/children off?
Sorry, not for this event. Enchantica is a family theatre experience. We can not offer supervised care for your child like some of the other activity sessions we offer. If you are attending as part of a group visit then supervision and safeguarding should be arranged with the group leader.
What Age is this production suitable for?
Family productions such as Enchantica are suitable for all ages to enjoy.
What time should I arrive?
Plan your journey to arrive at the venue at least 15 minutes before your allocated performance time slot. However, we advise you to allow extra time just in case there are unavoidable delays to the advertised schedule. Doors open 30 minutes before the curtain raises.
Can I book for a group of more than 25 people?
We have set the maximum number of visitors to 25 so that your visit to Santa's Spectacular is an enjoyable and comfortable one. If you would like to attend as a larger group, please contact us on 01969 745810 or email info@enchantica.uk to discuss your requirements and we will do our best to work with you to find the right solution.
How do I find the venue?
You can find us in Leyburn at the Methodist Church Hall which is in between One Shop and The Sandpiper Inn. Have a look at our Venue and Travel page. We have provided detailed directions for you. They will also be emailed as part of your booking confirmation.
Sat Nav: DL8 5AT | What3Words: comic.inherits.venue
Is there parking at the venue?
There is no parking at the venue. There is FREE* parking (*payment by honesty box) in the Leyburn Market Place, Commercial Square, Grove Square and The Auction Mart (near the Zebra Crossing). There is a pay and display car park behind The Golden Lion, the postcode for the car park is: DL8 5AS. All are within easy walking distance of Santa's Spectacular at Leyburn Methodist Church Hall, DL8 5AT.
Accessibility
There is level access to the venue and Santa's Spectacular. For the comfort and safety of all attendees, we kindly ask that only assistance dogs be brought to the event, service animals are welcome to accompany their owners to provide the necessary support. See our Venue and Travel page for more information. Please let us know about any accessibility needs in advance so we can inform our staff prior to your visit.
What happens if we miss the performance?
We strongly advise you to allow plenty of time for your journey and arrive at the venue at least 15 minutes before your allocated performance. Doors open 30 minutes before the curtain rises. We can not guarantee late arrivals will be admitted as this may disrupt the enjoyment of everyone taking part. We understand things don't always go to plan. If you do find you are delayed, get in touch as soon as you know and we will endeavour to do what we can to help.
Due to the cost of staging Enchantica. we are unable to offer refunds. However, Ticketsource, the company which provides our booking facility offer an option to make your ticket refundable (additional costs apply). This is a great way to give peace of mind should illness or travel disruption prevent you from attending Enchantica.
I don't have any family to attend with but I love live theatre and the magic of family pantomimes - can I still attend?
Of course! Enchantica is all about the magic of Theatre! Whether you are young or young at heart, you are most welcome to suspend belief and get caught up in the drama... We do! Whether you bring a friend or visit on your own, our friendly team will look after you.
I'd love to come but finances are tight - are there any FREE tickets?
We understand times are tough for some families at the moment. We've done everything we can to keep our ticket prices as low as possible and offer a high-quality, professional experience.
Keep an eye out on social media - we are running FREE entry competitions. To enter you have to like, share the post and tell us why you love Family theatre and pantomimes to be entered into the FREE draw. Winners are selected at random. If you do not have access to social media you can call us on 01969 745810 or email info@enchantica.uk to be entered into the next draw.
Can we bring dogs and pets?
For the comfort and safety of all attendees, we kindly ask that only assistance dogs be brought to the event, service animals are welcome to accompany their owners to provide the necessary support. Please let us know in advance so we can inform our staff prior to your visit.
Media and Influencers
Contact us on 01969 745810 or email info@enchantica.uk to discuss how you can attend to write or provide a review for our productions.
One of my children is Under 2 - do I have to buy a ticket for them?
We appreciate some younger members of your family might not be old enough to participate in all activities during your visit to Enchantica. Under 2s can go FREE as long as they are sitting on an adult's lap. Space is a premium so If they occupy a seat then we ask that this is paid for.
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